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Privacy & Cookie Policy

Your trust, our commitment

Our Privacy Commitment

At Woodland Parquet Flooring ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy and Cookie Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at https://woodlandparquetflooring.com/ (the "Website") or interact with our services. By using the Website, you consent to the practices described in this policy.

This policy complies with applicable data protection laws, including the UAE Federal Decree-Law No. 45/2021 on the Protection of Personal Data and relevant international standards. Effective Date: September 14, 2025.

1. Information We Collect

We collect information to provide and improve our services, respond to inquiries, and enhance your experience on the Website. The types of information we may collect include:

  • Personal Information: When you book an appointment, request a consultation, or contact us via the "Online Appointment" form or other means, we may collect your name, email address, phone number, address, and any other details you provide (e.g., project descriptions or preferences).
  • Testimonial or Feedback Information: If you submit a testimonial or review, we may collect your name, location (e.g., Dubai), and any accompanying details you share.
  • Non-Personal Information: Automatically collected data such as your IP address, browser type, device information, pages visited, time spent on pages, and referring/exit pages. This helps us understand how visitors interact with the Website.
  • Cookies and Similar Technologies: See Section 2 for details.

We do not collect sensitive personal information (e.g., racial or ethnic origin, health data) unless voluntarily provided and necessary for our services.

2. Cookies and Similar Technologies

Cookies are small text files stored on your device to enhance functionality and analyze usage. We use cookies and similar technologies (e.g., web beacons, pixels) for the following purposes:

  • Essential Cookies: Necessary for the Website to function properly, such as maintaining your session during form submissions (e.g., appointment booking). These do not require consent.
  • Analytics Cookies: To track and analyze Website traffic and user behavior (e.g., via tools like Google Analytics, if integrated). This helps us improve content and user experience.
  • Functional Cookies: To remember your preferences, such as language settings or form auto-fills.
  • Marketing Cookies: If applicable, to deliver personalized content or ads based on your interests. (Note: Based on current Website content, marketing cookies are not actively used but may be added in the future.)

You can control cookies through your browser settings (e.g., block or delete them). However, disabling essential cookies may affect Website functionality. For more information, visit AllAboutCookies.org. We do not currently use a cookie consent banner, but one may be implemented to comply with regulations like the EU ePrivacy Directive if required.

We do not use cookies to track you across other sites without your consent.

3. How We Use Your Information

We use the collected information for:

  • Responding to your inquiries, booking appointments, providing consultations, and delivering quotations.
  • Improving our services, Website content, and user experience.
  • Communicating with you about our products, promotions, or updates (with your consent where required).
  • Analyzing trends and Website performance.
  • Complying with legal obligations, resolving disputes, or enforcing our terms.

We process your data based on legitimate interests (e.g., business operations), consent (e.g., for marketing), or contractual necessity (e.g., fulfilling a consultation request).

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: Third parties who assist us, such as email providers, analytics tools, or IT support, under strict confidentiality agreements.
  • Business Partners: If necessary for joint services (e.g., interior design collaborations mentioned in testimonials).
  • Legal Requirements: If required by law, court order, or government authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

All sharing is limited to what is necessary and protected by appropriate safeguards.

5. Data Security

We implement reasonable security measures, including encryption, access controls, and regular audits, to protect your information from unauthorized access, loss, or misuse. However, no online transmission is completely secure, so we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined (e.g., up to 2 years for inquiry records) or as required by law. Non-personal data may be retained indefinitely for analytics.

7. Your Rights

Depending on applicable laws (e.g., UAE PDPL or GDPR if you are in the EU), you may have rights to:

  • Access, correct, or delete your personal information.
  • Object to or restrict processing.
  • Withdraw consent (where applicable).
  • Request data portability.

To exercise these rights, contact us at info@woodlandparquetflooring.com. We will respond within a reasonable timeframe (typically 30 days).

8. International Transfers

If we transfer data outside the UAE (e.g., to cloud providers), we ensure adequate protections through contracts or other mechanisms compliant with UAE and international laws.

9. Children's Privacy

Our Website is not intended for children under 16. We do not knowingly collect data from minors. If we become aware of such collection, we will delete it promptly.

10. Third-Party Links

The Website may contain links to external sites (e.g., if added in the future). We are not responsible for their privacy practices. Review their policies separately.

11. Changes to This Policy

We may update this policy periodically. Changes will be posted here with a revised effective date. Continued use of the Website constitutes acceptance.

12. Contact Us

For questions or concerns, contact:

Thank you for trusting Woodland Parquet Flooring.

Questions About Our Privacy Practices?

Contact us for any inquiries or to exercise your data rights.

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